We work day and night to help you shop at ease, please feel free to contact through the details provided bellow
People usually ask these
Orders can be canceled within the first 3 Hrs after placing the order, to cancel your order, simply contact our customer service and request a cancel. after answering a couple of questions you are good to go...
If you're a vendor and signing up onto our platform via your own initiation or through our sales team, understand that a vendor may take not more than 1 Week to fully finish all the initial preparations and become active on our platform, however if you're not active within a week after being registered, please follow up on your membership status with the customer support team
Our platform is quite flexible and is prepared considering the Ethiopian market environment, all you need to do to buy a product is go to shops page or any category you wish to explore, select the product, add to cart and finish up the checkout process, (payment option is Cash on Delivery at the moment). on the checkout page make sure you've provided the right personal information we need to have the products delivered to you.
After placing your order you can check the order status in your profile, and if you required detailed purchase status and details, use the track order feature where you submit your order ID and email, where you'll receive an email carrying bill and logistic details
our platform has a 24 Hrs refund replace policy, if things take a wrong turn for you, and we hope it doesn't, you're free to request a refund, after the request is accepted, our delivery man will come to your location to take the products off your hands, also returning your money.